Privacy Policy

Apex Detailers, LLC (“Apex Detailers,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, or schedule services with us.

We may collect information you provide directly to us, including: • Your name • Email address • Phone number • Service or billing address • Vehicle information • Requested services • Appointment dates and scheduling information • Messages or other information you provide when communicating with us When you use our website, certain technical information may also be collected automatically by us or our service providers, such as your IP address, browser type, device information, referring pages, and general website usage information.

Our online scheduling experience is provided through Urable, a third-party scheduling and customer management platform. When you book an appointment, information you provide may be collected and processed by Urable on our behalf. This may include your contact information, vehicle information, appointment details, service location, and payment-related information. Payment information may also be processed by Urable or its third-party payment processors. Their collection and handling of your information is subject to their own privacy policies and terms.

We may use information we collect to: • Schedule and provide detailing services • Communicate with you about appointments, estimates, services, or payments • Respond to questions and customer service requests • Send appointment confirmations or reminders • Process transactions • Maintain records of services provided • Improve our website and services • Protect against fraud, misuse, or security issues • Comply with applicable legal requirements We may also contact existing or prospective customers regarding Apex Detailers services. You may ask us to stop promotional communications at any time.

We do not sell personal information as part of our ordinary business operations. We may share information with companies that help us operate our business, including scheduling providers, payment processors, website hosting providers, communication providers, and other service providers. We may also disclose information when reasonably necessary to comply with the law, respond to legal requests, protect our rights or customers, investigate fraud or security concerns, or as part of a sale, merger, or transfer of the business.

Our website and the third-party services we use may use cookies or similar technologies to operate the website, understand website usage, maintain security, or provide functionality. You can generally control cookies through your browser settings. Disabling cookies may affect the functionality of certain websites or services.

Our website may contain links to or integrations with third-party services, including Urable and Google. When you leave our website or interact with a third-party service, that service's privacy policy and terms apply. Apex Detailers is not responsible for the privacy practices of third-party websites or services.

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, and protect our business.

Depending on where you live, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information we maintain about you. To make a privacy request, contact us at info@apexdetailersmd.com. We may need to verify your identity before completing certain requests.

We use reasonable administrative and technical measures designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through this website.

We may update this Privacy Policy periodically to reflect changes to our services, technology, or legal requirements. When we make changes, we will update the effective date shown at the top of this policy.

If you have questions about this Privacy Policy or how we handle personal information, please contact: Apex Detailers, LLC Serving Maryland and Northern Virginia Email: info@apexdetailersmd.com Phone: (410) 864-0676